Order Fulfillment Process

Affiliate Program
Thank you for visiting the GMaccessoryDealer.com website, a product of ConfiTech, Inc. GMaccessoryDealer.com is a network of General Motors dealers, who have become an affiliate of the ConfiTech, Inc accessory solution. Your consumer order will be fulfilled by one of the participating General Motors franchise dealers. Payment, shipping and return policies of that franchise dealer will transfer to you, the customer. If at any time, you are have questions about with your shopping experience, as originally occurring through the GMaccessoryDealer.com web interface, please contact us with the details of your issue.

Order Update Questions - Click Here.
Order Cancellation Questions - Click Here.
(Selection of the incorrect form may result in a delayed response.)

You may receive contact information for any affiliate dealer, with proper concern, by contacting us at GMAD@ConfiTech.com.

Accessory Purchase Request
Any purchase request for an accessory which originates from a dealership linked website, or through the affiliate GMaccessoryDealer.com matching dealer url address will be fulfilled by that franchise dealership, unless otherwise directed by that dealership. It is the sole discretion of GMaccessoryDealer.com representatives as to which dealer receives and fulfills an unmatched consumer purchase request. An unmatched consumer purchase request is defined as one in which an order is received directly from the root site of GMaccessoryDealer.com, without the associated url of a participating affiliate. Links from third-party vendors, display points and/or search engine results are examples of how a consumer is directed to the root of GMaccessoryDealer.com, versus through a dealership website as a portal.

Pricing and Availability
The availability of an accessory is a function of General Motors ability to acquire and distribute the accessory to the franchise dealer. Not every accessory is available on-demand. The affiliate dealership will contact a customer when an accessory is on backorder or unavailable, at which time, the order can be verbally canceled with the affiliate dealer. Data is updated monthly, from a file obtained from General Motors. The accuracy of this file is the responsibility of General Motors. GMaccessoryDealer.com representatives review the file for inaccuracies to the best of their ability, but may not discover every potential issue. Affiliate dealerships attempt, to the best of their ability, to fulfill every consumer accessory purchase request. All pricing and shipping arrangements are the final responsibility of the affiliate franchise dealer.

Installation
All requests for installation must be coordinated with an affiliate franchise GM dealership, if installation is selected from the GMaccessoryDealer.com order process. Because an unmatched purchase request may be fulfilled by a dealer outside the immediate residence area of the consumer, installation may be coordinated with a local franchise GM dealer.

Payment
All payments will be made exclusively to the franchise GM dealership. Compliance with that dealership's payment policies are coordinated exclusively between the customer and the dealer. GMaccessoryDealer.com does not and will not conduct payment transactions on behalf of the dealer, nor the customer. GMaccessoryDealer.com passes consumer information and accessory information between the two parties.

GM Accessory Warranty Coverage & Support
GM Accessories that are permanently installed on a GM vehicle prior to delivery are covered under the provisions of the New Vehicle Limited Warranty. In the event GM Accessories are installed after vehicle delivery, or are replaced under the New Vehicle Limited Warranty, they will be covered (parts and labor) for the balance of the New Vehicle Limited Warranty, but in no event less than 12 months / 12,000 miles.

If a GM Accessory is found to be defective prior to or during installation, the Dealer should exchange the part for a new one through the normal return process.

However, if a previously installed GM Accessory is being replaced (under warranty), the Dealer would perform the repair or sublet the repair to the GM ADI. Then, the Dealer would submit the Warranty Claim to General Motors. Only the franchise GM dealership has the ability to file a Warranty Claim.

Terms & Conditions
Please review our Terms & Conditions, which also governs your visit to the GMaccessoryDealer.com website, to understand copyright, license, access and legal information.

Privacy
Please review our Privacy Policy, which also governs your visit to the GMaccessoryDealer.com website, to understand our practices regarding the use and disclosure of your personal information.